Administration

To create a ticket:

1. Click New.

2. Specify the following:

   Ticket: Specify a name for ticket that is at least 6 characters long, but not more than 30 characters.

   You must share this name with the user who reported the problem.

   Ticket Good For: Select a time limit for the ticket, from one minute through one year.

   When selecting a time limit, consider the following:

   • When a ticket expires, logging is automatically stopped. If you know that user is experiencing a problem that prevents the user from logging out, you might want to create a ticket with a short time limit.

   • If the user does not log out (just closes the browser window or the problem closes it), the session remains in the list of logged sessions. After 10 minutes of inactivity, the session is closed and the lock on the log file is cleared. As long as the log file is locked, no other application can read the file.

   Ticket Log Level: Select the level of information to log.

   Log to Console: Select to log the messages to the user’s file and to the console.

   • If you have set up logging for session-based logging (see “Enabling Basic Logging”, this option allows you see the messages in the catalina.out or the stdout.log file.

   • If you have enabled Component File Logger Levels, selecting this option can create duplicate entries in the catalina.out or the stdout.log file.

3. Click Create.

4. Send the URL of the log ticket and the name of the ticket to the user.