Session-Based Ticket Authentication

If you are experiencing a problem and your help desk has sent you the login information for session-based logging, enter the log ticket URL to access the log ticket authentication page.

  1. Fill in the following:

    Ticket: Specify the ticket name that the help desk sent you.

    User Identifier: Specify a name that the help desk can use to identify you.

  2. Click Login.

    This login creates the logging session.

  3. Provide your name and password, then click Login.

    This login authenticates you to the Identity Server.

  4. In the same browser window, enter the URL of the resource that is causing the problem.

  5. Perform any other actions necessary to create the problem behavior.

  6. Log out and send your user identifier to the help desk.

    If the problem prevents you from logging out, let the help desk know that the session was closed without logging out.

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